Warranty Policy
IT IS RECOMMENDED THAT YOU KEEP THE ORIGINAL PACKAGE OF THE PRODUCT IN ORDER TO OBTAIN A PROPER WARRANTY SERVICE.

The warranty obligations for this product are limited to the terms set forth below: Homertek (HK) Ltd ("Homertek") , iRobot authorized distributor in Hong Kong, warrants this product against defects in material and workmanship for a period of two (2) years from the date of original purchase ("Warranty Period"). If a defect arises and a valid claim is received within the Warranty Period, Homertek will, at its option, 1) repair the product by using new or refurbished replacement parts, 2) exchange the product with a product that is new or which has been manufactured from new or serviceable used parts and is at least functionally equivalent to the original product, or 3) exchange the product with a product that is new and upgraded model which has at least equivalent or upgraded function to the original product.

Replacement will be offered at Homertek's discretion and the warranty will continue from the date of original purchase. When a product or part is exchanged, any replacement item becomes your property and the removed item becomes Homertek's property and non-returnable.
Warranty service handling instructions:
Please have the serial number ready before making any call.

In case a product defect is established and after confirming the warranty conditions, the product can be brought to the Authorized Services Center. NOTE: Before you deliver your product for warranty service it is your responsibility to prepare a proper packaging by using the original package (or equivalent). Inside the package you must include the defect product and all accessories such as charger, virtual wall units (if applicable), self-charging homebase and remote (if applicable) together with the original purchase voucher (cash-receipt, invoices or equivalent document) to the Authorized Services Center.

After the repairing service is completed, the product shall be collected by the bearer of and on presentation of the validated "Repairing Sheet" issued by the Authorized Services Center and its holder shall be deemed to the rightful owner of the products. Should the customer fail to present the validated "Repairing sheet" upon collection, Homertek may reject to deliver the product to the customer.

Any product left for repair not reclaimed by the customer within 90 calendar days from the date of collection notice issued by Homertek may be handled or disposed by Homertek in any way whatsoever without prior notice to the customer and Homertek shall not be liable or responsible to the customer for such product or for any losses or damages whatsoever incurred in such event.
Exclusions and Limitations:
This warranty does not apply:
a) to any consumable parts such as brushes, filters, etc; b) to the battery supplied with the robot. Original and iRobot branded batteries only are entitled to a 6-month warranty from date of purchase provided proper care has been taken to maintain a healthy battery. Also note that use of a non-original battery may void warranty; c) to damage caused by accident, misuse, neglect, fire, water, lightning or other acts of nature, unauthorized modification or failure to follow instructions supplied with the product; d) to repair or attempted repair by anyone not authorized by iRobot; e) in case of unintended usage or bad maintenance including but not limited to cleaning of the product; f) if any serial number has been removed or defaced; g) the warranty does not cover of any damage of cosmetic nature; h) the product does not function properly because it was not originally designed, manufactured, approved and / or authorized for the country where you used the product, which might occur in instances where the product has been purchased in another country or region (not in Hong Kong) than that of its intended used.

Homertek makes no guarantee to replace any spare parts of the products that is damaged, broken or malfunctioned such as but not limited to in situations where the affected spare parts of which are not available to Homertek for any reason whatsoever.
Your statutory rights are not affected by the terms of warranty.
Others:
1) In case of dispute relating to the warranty, the maintenance service and / or any information contained herein, Homertek's decision shall be final. The terms and conditions contained herein are for general reference only and are subjected to change without notice.
2) The warranty begins on the date of purchase shown on the purchase voucher (cash-receipt, invoices or equivalent document).
3) If there is any inconsistency or conflict between the English and the Chinese version, the English version shall prevail.

 
To protect the interests of consumer, the iRobot Hong Kong and Macao sole distributor, Homertek (HK) Limited, will not provide any maintenance service, customer support or repairing service to products not purchased from Homertek or its authorized resellers and retailers. Please refer to the "Contact Us" page of this website for the authorized retailers list and enjoy the professional maintenance service, customer support or repairing services.
Powered by OSW Group Limited