Aftersales Service Procedure
A. Aftersales Service Policy - pre-agreement of below terms is required:
  • Acceptance of this Aftersales Service Policy term is given when delivering robot(s) for examination / repairing.
  • Thorough cleaning of the robot (the body, wheels and trash bin) is required before delivering the robot. In case of otherwise, Homertek reserves the right to reject receiving of the robot and will charge you related delivery and send back expenses.
B. Within warranty period cases - Free of charge(s) maintenance or repair service, other than consumable items, such as filter, side brush, extractor, flexible brush, bristle brush, faceplate, robot wheel(s), dustbin etc. To activate service process, please follow below procedures:
  • Please contact us via Whatsapp(+852 5402 6584) or email (support@homertek.com), describe the issue(s) encountered, and provide us purchase voucher (cash-receipt, invoices or equivalent document) or product serial number to activate service process, we will guide you through for possible real time solution first.
  • In case of physical examination required, please contact S.F. Express at +852 2730 0273 (English service available) for free pick up - time and pickup address arrangement. Please include the defect product and all accessories such as charger, virtual wall units (if applicable), self-charging homebase and remote etc (if applicable) in the package for delivery.
  • Examination result will be available 5 working days after receiving of robot, we will provide examination result, and complete maintenance / repair service max. 3 working days from the date of examination result provided.
  • With our service completion notification, please contact S.F. Express at +852 2730 0273 (English service available) for free return delivery - time and address arrangement.
  • Upon receival of the robot, please prove test immediately and whatsapp / email / call us for confirmation.
C. Outside Warranty Period Cases - Free of charge(s) physical examination service, but please pre-agree below service terms:
  • Please contact us via Whatsapp(+852 5402 6584) or email (support@homertek.com), describe the issue(s) encountered, and provide us purchase voucher (cash-receipt, invoices or equivalent document) or product serial number to activate service process, we will guide you through for possible real time solution first.
  • In case of physical examination required, please arrange delivery to us, including robot and all accessories such as charger, virtual wall units (if applicable), self-charging homebase and remote etc (if applicable).
  • Examination result will be available 5 working days after receiving of robot, we will provide examination result and quote for repairing related cost(s) for agreement. Pre-payment is required to activate repairing services (max. 3 working days after payment received).
  • We will notice you when repairing done, please arrange the pick up with your own measurement.
  • Upon receival of the robot, please prove test immediately and whatsapp / email / call us for confirmation.
  • In case of quotation not accepted or not go for repairing preferred, please retrieve the robot within 15 working days after quotation provided, we will proceed disposal of the robot on the 16th working day without prior notice to the customer. Homertek shall not be liable or responsible to the customer for such product or for any losses or damages whatsoever incurred in such event.
  • No warranty available for repaired / replaced parts.